AURORA, Colo. — A loan service company based in Florida has one Aurora man afraid he’s about to lose his home.
So he reached out to the FOX31 Denver Problem Solvers trying to find help.
We have been digging, working for weeks to help solve loan collection problems for a man in Aurora who says he’s also dealing with a language barrier.
But we found the company has more barriers than just language, when it comes to dealing with frustrated customers.
Vi K. Tran shows us some of the paperwork he says he’s collected. He’s trying to keep his home in Aurora from going into foreclosure.
“I’m so upset about it,” said Tran. “I want to solve the problem; They don’t want to.”
“They” is Ocwen Loan Servicing of central Florida, essentially a debt collection company now handling his mortgage after he ran into some hard times.
“They told me ‘your…
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